Dear Mr. Carter:

On 12 March 2010 we purchased a used 2009 Sportsmen Travel Trailer, 310 FK, from your business.

We have, for the past 30 years, purchased and taken our RV’S for repairs to the Shady Pines RV Sales and Service in Texarkana, TX. However, on 8 March 2010 I came out to your facility to purchase a part for our RV. While there I took a ” quick tour” of the RV’s that were on your lot. I must tell you that I was initially impressed by your Mr.Bristow, Mr Bruce and Mr. Gage as they were all most helpful in answering any questions that I had, they seemed to want to please, and all three were very professional in all their actions.

I was really impressed by these three neat, clean-cut, professional young men. I returned to our home and told my wife that I had seen a nice used RV (that had a slide-out bed) and I would like for her to go with me, to look at this RV and see what her impression might be. When we arrived at your business she met all three of the above men and they immediately instilled confidence. And so you now know the rest of this story – we bought the 2009 Sportsmen.

the purpose of this letter, therefore is to tell you how very impressed we were with these individuals. They are three employees, in our judgment, that you can be justly proud. We feel sure that they are all full of promise for the future and that they will continue to be a real asset to your organization. We must tell you that their professional attitude reflects great credit upon each of these young men in general and the Athens RV Sales in Particular.

We ask you to please recognize these three men and let them know how much we appreciate working and dealing with them. Because of there professional attitude, we will now give you all of our business in the future.

Sincerely yours,

Mr. and Mrs. William D. Farnham